Welcome to www.printshore.online (“Website”, “we”, “our”, or “us”).
This Return & Refund Policy outlines the terms under which returns, replacements, and refunds are processed.
By placing an order on our website, you agree to this policy.
1. Nature of Products
Printshore provides custom printing and/or digital services. Many of our products are:
- Made-to-order
- Customized based on customer specifications
Because of this, returns may be limited.
2. Eligibility for Returns
We accept returns or replacements only under the following conditions:
- The product is damaged during delivery
- The product is defective
- The product received is incorrect (wrong item/design/quantity)
To be eligible:
- You must notify us within 48 hours of delivery
- The product must be unused and in original condition (where applicable)
- Proof (photos/videos) must be provided
3. Non-Returnable Items
We do not accept returns or refunds for:
- Correctly printed custom orders approved by the customer
- Minor color variations (due to screen vs print differences)
- Orders with customer-provided incorrect details
- Digital products or downloadable files (once delivered)
- Change of mind after order confirmation
4. Refunds
If your return request is approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
In some cases, we may offer:
- Replacement instead of refund
- Store credit
5. Order Cancellation
Orders can be canceled:
- Within 12–24 hours of placing the order
- Only if production has not yet started
Once printing or processing begins, cancellation is not possible.
6. Return Shipping
- If the return is due to our error (damaged/incorrect product), we will cover return shipping costs
- Otherwise, customers may be responsible for return shipping fees
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for assistance
8. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
We do not offer exchanges for design changes or personal preferences.
9. Additional Redress Option (EU Only)
If you are located in the European Economic Area (EEA) and are not satisfied with how your return, refund, or complaint has been handled, you have the right to seek further resolution.
You may use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
This platform allows consumers and businesses to resolve disputes related to online purchases without going to court.
You may also contact your local EU Consumer Protection Authority.
10. Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time.
Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about returns or refunds, please contact us:
Website:
www.printshore.online